Refund Policy .
Namah Group Product & Services (OPC) Pvt Ltd believes in complete transparency. Our Cancellation & Refund Policy varies depending on the specific division (e.g., Seviorè Physical Goods, Digital SaaS Platforms, or our placement readiness platform Yogya) you are interacting with.
1. Digital Platforms (General)
By the nature of digital credits and API-driven generative models:
- All Credit Purchases are Final: Once a wallet is successfully topped up, credits are non-refundable unless there was an explicit billing error.
- Service Interruptions: If credits are deducted but the service completely fails to generate an output (due to our server failure), we will manually reimburse those specific credits to your wallet. We do not issue cash refunds for partial service degradation.
- Cancellations: Users can delete their accounts at any time, but remaining digital credits hold no cash value and will be forfeited upon account deletion.
2. Yogya
The following refund and cancellation terms apply specifically to the Yogya placement readiness platform:
- Subscription Plans: If Yogya offers paid subscription plans, cancellation may be initiated at any time. Upon cancellation, your access continues until the end of the current billing cycle. No pro-rata refunds are issued for unused portions of a billing period.
- Free Tier / Trial Access: Access to any free-tier or trial features of Yogya does not involve payment and therefore is not subject to refund. Free-tier features may be modified, limited, or discontinued at our discretion without prior notice.
- Credit-Based Features: Credits consumed for mock interviews, CV diagnostics, aptitude tests, or English diagnostics are non-refundable once the session has been initiated, regardless of completion. If a session fails to start due to a platform error, credits will be reinstated to your account within 48 hours.
- Institutional Licences: Refunds for institutional or bulk-purchase licences are governed by the specific terms of the institutional agreement. Individual users under institutional access should contact their institution's placement cell for refund queries.
3. Physical Goods (Seviorè)
For high-value botanical oils and physical products:
- Cancellation Before Dispatch: Orders can be cancelled within 12 hours of placement. If the order has not yet been processed, we will initiate a full refund.
- Returns & Refunds: Due to health and hygiene standards, we only accept returns if the product delivered is damaged, defective, or incorrect. You must raise a dispute within 48 hours of delivery by contacting our support team with photographic proof.
- Refund Processing: Approved refunds will be processed and credited back to the original source of payment within 5-7 business days via our payment partner, Razorpay.
4. Raising a Dispute
To request a refund or cancellation, please write to us at connect@namahgroupindia.com with your Order ID/Transaction ID and the platform or product name (e.g., "Yogya" or "Seviorè").