Refund Policy .
Namah Group Product & Services (OPC) Pvt Ltd believes in complete transparency. Our Cancellation & Refund Policy varies depending on the specific division (e.g., Seviorè Physical Goods vs. Digital SaaS Platforms) you are interacting with.
1. Digital Platforms
By the nature of digital credits and API-driven generative models:
- All Credit Purchases are Final: Once a wallet is successfully topped up, credits are non-refundable unless there was an explicit billing error.
- Service Interruptions: If credits are deducted but the AI service completely fails to generate an output (due to our server failure), we will manually reimburse those specific credits to your wallet. We do not issue cash refunds for partial service degradation.
- Cancellations: Users can delete their accounts at any time, but remaining digital credits hold no cash value and will be forfeited upon account deletion.
2. Physical Goods
For high-value botanical oils and physical products:
- Cancellation Before Dispatch: Orders can be cancelled within 12 hours of placement. If the order has not yet been processed, we will initiate a full refund.
- Returns & Refunds: Due to health and hygiene standards, we only accept returns if the product delivered is damaged, defective, or incorrect. You must raise a dispute within 48 hours of delivery by contacting our support team with photographic proof.
- Refund Processing: Approved refunds will be processed and credited back to the original source of payment within 5-7 business days via our payment partner, Razorpay.
3. Raising a Dispute
To request a refund or cancellation, please write to us at connect@namahgroupindia.com with your Order ID/Transaction ID.